Privacy Policy

Effective Date: 18th February 2025

1. Introduction Mandera Wellness Centre (“we,” “us,” or “our”) is committed to protecting the privacy and security of our patients’ and users’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we receive.

2. Information We Collect We collect the following types of information:

  • Personal Information: Name, date of birth, gender, contact details (phone number, email address), and any other relevant details provided during registration or consultation.
  • Medical Information: Patient history, current medical conditions, test results, and prescribed treatments.
  • Billing Information: Payment details used for processing transactions.
  • Website Usage Information: IP addresses, device information, and browsing data when using our online services.

3. How We Use Your Information We use collected information for the following purposes:

  • Providing medical consultations, assessments, and treatments.
  • Scheduling appointments and managing patient records.
  • Processing payments and insurance claims.
  • Improving our services through feedback and data analysis.
  • Communicating with patients regarding health updates, reminders, and administrative matters.

4. Confidentiality and Data Protection All personal and medical information collected by Mandera Wellness Centre is treated with the highest level of confidentiality. This information:

  • Is securely stored and only accessed by authorized personnel.
  • Is not shared with third parties unless required by law or with explicit patient consent.
  • Is only shared with the presiding doctor responsible for the patient’s treatment.
  • Is protected against unauthorized access, data breaches, and cyber threats through robust security measures.

5. Data Sharing and Disclosure We do not sell or rent patient information to third parties. We may share information only in the following cases:

  • With the patient’s consent.
  • If legally required by government agencies or court orders.
  • For emergency medical situations where information sharing is necessary to protect the patient’s life.

6. Patients’ Rights Patients have the right to:

  • Access their medical records upon request.
  • Request corrections to inaccurate or incomplete data.
  • Withdraw consent for data processing, except when required by law.
  • Request deletion of their personal data when applicable.

7. Retention of Information We retain patient records for as long as necessary to provide healthcare services and comply with legal obligations. When no longer needed, data is securely disposed of.

8. Third-Party Links Our website or services may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their privacy policies before engaging with them.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be communicated through our website or directly to patients.

10. Contact Us If you have any questions or concerns regarding this Privacy Policy, please contact us:

Mandera Wellness Centre
Address: Mandera Township, Mandera County, Kenya
Phone: 0722136866
Email: [email protected]